Learn how orders are processed, tracked, delivered, and handled when plans change.
Last updated August 13, 2026Eligible orders shipping to supported addresses in the United States receive free standard shipping. Oversized, freight, hazardous, expedited, remote-area, territory, or special-handling orders may have charges or restrictions shown before checkout. We may contact you if an address or service requires clarification.
Processing begins after payment and order review. Estimated handling and delivery information may appear at checkout or in your confirmation, but it is not a guaranteed arrival date. Split shipments can be used when items come from different locations or become ready at different times.
When tracking is available, it is sent to the contact information on the order. Tracking can take time to update after a label is created. Contact us promptly if an address is incorrect; changes cannot be guaranteed after fulfillment begins.
Carrier events, weather, holidays, customs, and circumstances outside our control can affect delivery. If a package arrives damaged, photograph the packaging and item and contact us promptly. If tracking shows delivery but the parcel is missing, check the delivery area and carrier details before contacting support so we can help review available options.
International availability, rates, duties, taxes, brokerage fees, import restrictions, and delivery estimates are shown when supported. Unless checkout states otherwise, the recipient is responsible for import charges and compliance with local laws. Some products cannot be exported or shipped by air.
